Every end-of-tenancy and after-builders job we deliver carries a 48-hour re-clean guarantee. If your letting agent, inventory clerk, or you flag a cleaning issue within 48 hours, we return and fix it at no cost. No excess. No paperwork. No "we will see what we can do".
Insured£2M·
DBSChecked·
OpenMon–Sat 8–6, Sun 10–4·
BasedWycombe
The Wycombe Cleaning Co 48-hour re-clean guarantee covers every end-of-tenancy and after-builders job we deliver. If a letting agent, inventory clerk, or homeowner flags any item from our cleaning checklist within 48 hours of completion, we return and fix it at no cost — no excess, no paperwork, no insurance involvement. The guarantee is written into our standard service agreement and signed personally by the founder.
How to claim
Four steps. No forms.
1
Call within 48 hours
If the letting agent, inventory clerk, or homeowner flags any cleaning item within 48 hours of our team leaving, call 07377 506669 or email hello@wycombecleaning.co.uk. The clock starts when our team logs off the job, not when you arrive home.
2
Send the photo or note
A photo from the inventory clerk or a brief written note of the flagged item is enough. We do not require a formal complaint or paperwork. WhatsApp the photo to our number — instant.
3
We return within 48 hours
A team is dispatched to the property within 48 working hours of your call. We coordinate access with the agent or you directly. Most re-cleans are scheduled the same day or next morning.
4
Sign-off and close
After the re-clean, we ask the agent or clerk to sign off the resolved item and we close the ticket. No further charge, no admin fee, no insurance excess.
Covered by the guarantee
Every item from the standard end-of-tenancy and after-builders checklists. If it was on the checklist for the booked job, it is covered.
The list below is intentionally explicit so there are no scope disputes at claim time.
×Carpet stains we explicitly warned you about pre-clean (eg ground-in pet stains, biological staining)
×Items outside the original scope (carpet steam extraction if not booked, exterior windows, rubbish removal)
×Damage caused by tenants, guests, or other contractors after we leave
×Structural mould or damp issues — landlord-repair scope, not cleaning
×Issues raised more than 48 hours after we left (we cannot verify the property has been undisturbed)
×Inventory items unrelated to cleaning (decoration, furniture, fixtures)
Why we offer it
End-of-tenancy is high-stakes. A tenant deposit averages £1,200–£2,500 in our coverage area; an inventory-clerk deduction for an oven still showing carbon, or limescale on a showerhead, is £40–£150 a line. The vast majority of cleaning companies will tell you "we will see what we can do" if something is flagged. We will return and clean it again.
The guarantee is not a marketing flourish; it is the operating discipline that keeps our checklist honest. If we know we will be returning to fix anything we miss, we miss less in the first place.
It also keeps us cheaper, in net terms, than competitors who price low and walk away on disputes. A "cheaper" clean that costs you £400 in deposit deductions is not cheaper.
Guarantee FAQs
Everything about the 48-hour re-clean.
Which jobs are covered by the 48-hour re-clean guarantee?
Every end-of-tenancy clean and every after-builders clean we deliver, automatically and at no extra cost. The guarantee is built into the price — there is no opt-in or upgrade. Recurring weekly cleans, deep cleans, Airbnb turnovers, and commercial contracts have their own service-specific guarantees written into the service agreement.
How is "48 hours" measured?
From the moment our team logs off the job — the timestamp on the photo handover report. Working hours and weekends both count. If we finish a clean on Friday at 17:00, the 48-hour window closes Sunday at 17:00.
Do I have to use the letting agent's inventory clerk?
No. The guarantee triggers on any flagged cleaning item — agent, clerk, landlord, or you. A WhatsApp photo with a single sentence is enough to start the claim.
Is there a deductible, excess, or paperwork?
None. No excess, no admin fee, no claim form, no insurance involvement. Call, send the photo, we return.
What if I call after 48 hours?
We may still re-clean as a goodwill measure depending on the situation, but it is no longer covered by the guarantee. After 48 hours we cannot verify what happened in the property in between, which is why the window is fixed.
How quickly do you actually return?
Most re-clean call-outs are scheduled within 24 hours of the call. Same-day return is possible if we have an open slot or can re-route a team. The guarantee is "within 48 working hours of your call" but the practical average is far quicker.
Is the guarantee in writing?
Yes. It is in our standard service agreement, our quote document, our invoice, and on this page. Letting agent accounts also receive it spelled out in the master agent agreement. James signs every service agreement personally.
What if the same item gets flagged twice?
We re-clean again, no questions asked. If the same item is flagged a third time, we book a senior team-lead inspection — there is usually an underlying cause (eg silicone irreversibly stained, structural damp, pre-existing damage we missed photographing on arrival).
Does the guarantee cover damage to the property?
Damage is covered separately by our £2M public liability insurance, not by the re-clean guarantee. The guarantee is specifically about cleaning quality. Damage claims trigger an insurer-led process — same call, same email, but a different remediation path.
Can I get the guarantee in print before I book?
Yes. Email hello@wycombecleaning.co.uk and we will send the standard service agreement (one A4 page) before you decide. Letting-agent accounts also get a master agent agreement spelling out invoicing terms, key handling, and re-clean SLA — request via agents@wycombecleaning.co.uk.
Get Started
Book a guaranteed clean
Every end-of-tenancy and after-builders job we deliver carries this guarantee — automatically, in writing.