Reviews & reputation

Customer reviews & reputation policy

Honest feedback from the people we clean for across High Wycombe, Marlow, Beaconsfield, Amersham, Maidenhead and the surrounding Bucks towns. No fake reviews, no incentives, no deleted bad ones.

Insured £2M
DBS Checked
Open Mon–Sat 8–6, Sun 10–4
Based Wycombe

Wycombe Cleaning Co runs a strict no-fake-reviews policy. Every public review lives on our Google Business Profile — good, bad, or middling. We reply to all reviews publicly within 48 hours, never flag or delete negatives, and never pay for, solicit with discounts, or seed reviews. This page explains our full review policy, the written 48-hour re-clean guarantee that backs the work, how to check our reputation before booking, and how to leave an honest review after a job.

Reputation, not marketing theatre

We do not curate a "best-of" wall on this site. Every review we have sits on Google — searchable, dated, named, and public. That way what you read is what everyone else reads. No hidden reviews, no cherry-picked quotes, no "featured" testimonials selected by us.

If you have worked with us and want to leave honest feedback, the link below goes to our Google profile. If you are considering booking, call 07377 506669 and we will happily put you in touch with a current customer in your area who is willing to speak about working with us.

View & leave reviews on Google

Our four review promises

Cleaning is a trust business. You are letting someone into your home, often with your keys. Reviews are the only public proof a new cleaner earns that trust — so here is how we treat them.

No fake reviews, ever

We will never buy, incentivise, seed, or fabricate a review. Every review on our Google profile is from a real paying customer whose job we can show you the invoice for.

Negative reviews stay up

If a job goes wrong and we get a 1-star review, it stays. We respond publicly, explain what happened, describe what we did to fix it, and learn from it. No flagging, no platform games.

Public response to every review

Every review — positive or negative — gets a public reply within 48 hours. That is our standard, and it is harder to maintain than it sounds.

Call us before you post a bad review

Not to talk you out of it — to fix the problem first. Our 48-hour re-clean guarantee exists specifically so dissatisfied customers never have to choose between a half-cleaned home and a public complaint.

What most customers want to know before booking

Until our Google reviews fill in, the next-best signal is: what do people actually ask us on the first call? Here is the honest top-four by persona.

Tenants booking end-of-tenancy

› Will I actually get my deposit back?
› Do letting agents in Wycombe know you?
› What happens if the agent flags something?
› Is the price fixed or will it creep up?

Homeowners booking a regular cleaner

› Will I get the same cleaner every week?
› Can I trust someone alone in my house?
› What happens if something gets damaged?
› Can I cancel without a long notice period?

Airbnb hosts booking turnover

› Can you do same-day check-out to check-in?
› Do you supply linen, or do I?
› What happens if a guest damages the property?
› Can you handle the Regatta-season spike?

Office managers and business owners

› Can you work out of hours?
› Do you invoice monthly with BACS terms?
› How do you handle our keys and alarm codes?
› Can you scale up if we take more space?

Every one of those questions gets a straight answer on the phone. If you want the answers first — call 07377 506669 or read the specific service page in our services section.

What a typical job looks like

No named customers, no photos without consent — just honest, anonymised summaries of the jobs we run across Bucks, Berks, Oxon and Herts each week.

End-of-tenancy clean, Marlow SL7

Typical scope — agent inventory match, oven interior, full limescale, carpets vacuumed, 48-hour re-clean held in reserve. Duration 4–6 hours with a 2-person team. £315 fixed price for a 2-bed flat.

Weekly regular clean, Hazlemere HP15

Typical scope — 3-bed family semi, same cleaner each week, custom checklist covering kitchen, bathrooms, bedrooms, hallway, vacuum/mop throughout. 2.5 hours at £55 per visit on a weekly frequency.

Airbnb turnover, Bourne End SL8

Typical scope — same-day turnover, linen change, kitchen and bathroom reset, amenity restock, welcome photo prep, WhatsApp photo report on completion. 75 minutes at £55 for a 1-bed riverside flat.

Office clean, Loudwater HP10

Typical scope — evening clean, 12-desk office, kitchen, two bathrooms, reception, meeting room, bin removal, high-touch disinfection. 90 minutes at £70 per visit on a 3-times-weekly contract.

Deep clean, pre-sale, Beaconsfield HP9

Typical scope — 4-bed period home before photography, limescale in two bathrooms, kitchen grease removal, behind-appliance detailing, window interiors, skirting, grout. 8 hours at £340 fixed price.

End-of-tenancy + carpets, Amersham HP6

Typical scope — 3-bed commuter flat near Amersham Station, agent-standard end-of-tenancy clean plus professional carpet steam extraction in 3 rooms. 6 hours at £465 total. (EOT £315 + 3 carpet rooms at £50).

Regatta-week Airbnb turnover, Marlow SL7

Typical scope — same-day changeover during Henley/Marlow Regatta week, riverside 2-bed with terrace, full linen change, restock, kitchen and bathroom reset, welcome pack staged. 90 minutes at £75.

Weekly domestic, Maidenhead SL6

Typical scope — 2-bed Thames-side apartment, Elizabeth Line commuter tenant, same cleaner every Tuesday, 2 hours, kitchen/bathroom/hoover focus. £50 per visit on a weekly contract.

After-builders clean, Gerrards Cross SL9

Typical scope — whole-house post-extension, HEPA-vacuum fine dust, silicone smear removal in two bathrooms, multi-pass wipe, two-pass finish 24h apart. 2-person team, 1.5 days, £620 total.

Commercial monthly deep, Princes Risborough HP27

Typical scope — independent clinic, monthly deep clean alongside weekly maintenance, waiting areas, treatment rooms, staff kitchen, colour-coded disinfection protocol. 3 hours at £180 per monthly deep.

End-of-tenancy student let, Chesham HP5

Typical scope — 4-bed student let, heavy-use kitchen with oven build-up, 3 bathrooms with limescale, carpet spot-treatment throughout, full inventory sign-off. 9 hours with a 3-person team, £475.

Airbnb turnover, Great Missenden HP16

Typical scope — Chilterns cottage holiday let, Friday afternoon turnover, linen change, fireplace ash clearance, wood-floor mop, welcome-tray reset. 2 hours at £75.

Job summaries are anonymised and reflect typical scope — specific details (addresses, customer names, exact timings) are never published. If you have booked with us and would like to be quoted publicly with your consent, we would be genuinely grateful — email hello@wycombecleaning.co.uk.

If we have cleaned for you

Search "Wycombe Cleaning Co" on Google. Our profile will appear on the right-hand side on desktop, or at the top on mobile.
Click "Write a review". You need a Google account (Gmail works). A few sentences about the job, the team, and the result is all we ask.
Photos welcome. Before-and-after shots genuinely help other local people deciding who to book.
Honest only. If something was not right, say so — and call us first so we can fix it.

Reviews FAQ

Honest answers about our review policy.

Why do you not showcase reviews on this page?

Because we refuse to seed, buy, or incentivise reviews — and because a curated "best-of" wall is marketing theatre. Our Google Business Profile is where every public review lives, good and bad, with public replies within 48 hours. If you want to read reviews, search us on Google; if you want to leave one, the link is on this page.

How can I check your reputation if there are no reviews yet?

Three practical options. One: call 07377 506669 and we will put you in touch with any current customer in your area who is happy to speak about working with us. Two: ask for proof of DBS checks, insurance certificate, and a copy of our service checklist before booking — all available by email. Three: book a small first job (a single Airbnb turnover or a 2-hour domestic trial) before committing to anything larger.

What is your 48-hour re-clean guarantee?

If your letting agent, inventory clerk, or landlord flags a cleaning issue within 48 hours of our end-of-tenancy clean, we return and fix it at no extra cost. It is written into every end-of-tenancy booking. No forms, no arguing — you call, we return. This is the single most important clause when choosing an end-of-tenancy cleaner.

What if something gets damaged during a clean?

We carry £2M public liability insurance on every job, every cleaner, every area. If we accidentally damage something, we fix or replace it at no cost to you. A broken vase is on us. Pre-existing damage is photographed on arrival so it cannot be pinned on us later — and we offer the same protection in reverse to the customer.

Can I leave a review even if I am not a Google user?

A short Google account signup is the only real requirement — Gmail works fine. We do not chase reviews through third-party platforms (Trustpilot, Yell, Checkatrade, Freeindex) because Google reviews are the single most useful signal to the next prospective customer searching in Wycombe. One platform, done well, beats five done badly.

Do you offer discounts for reviews?

No. Paying or incentivising reviews is against Google's terms and, more importantly, breaks the trust that makes reviews valuable in the first place. If we did it, you would be right to ignore every review on our profile. We do not.

Can I leave a photo review?

Yes — and we strongly encourage it. Before-and-after photos are the single most useful form of review for other local people deciding whether to book a cleaner. If you have the end-of-tenancy photos we sent you as part of our handover report, you are welcome to post any of them with your review.

What if I had a bad experience?

Call us before you post. Not because we want to talk you out of leaving a review, but because we want to fix the problem first. The 48-hour re-clean guarantee exists exactly for this. If we cannot put it right, we will refund you in full — and if you still want to leave a review after that, you should. Our policy is that negative reviews stay up and get public replies.

Get Started

Ready to give us a try?

Our work earns the review, not the other way around. Call for a quote or a chat.

Call 07377 506669 WhatsApp

£2M insured DBS-checked 48h re-clean Free quotes